Terms of Service

Who we are

Boneek ("Boneek", "we", "us") provides an online platform for businesses to open and run a store, take orders, collect payments, book deliveries and keep their books.

These terms apply to everyone who creates an account or uses the Boneek admin on behalf of a business. By creating an account or continuing to use Boneek, you agree to them.

Your account

You must give accurate details when you sign up and keep them up to date. You are responsible for what happens under your account and for the staff you invite to it.

Keep your password and sign-in codes to yourself. Tell us at once if you think somebody else has used your account.

Your store and what you sell

You are the seller to your customers. You are responsible for your products, prices, descriptions, delivery promises, refunds and for following the laws that apply to your business in Bangladesh and anywhere else you sell.

You may not sell anything that is illegal, counterfeit, stolen or dangerous, or that infringes somebody else's rights.

Payments, fees and cash on delivery

Your plan's fees are shown before you subscribe and are charged in advance for each billing period. Fees already paid are not refunded unless the law requires it.

Online payments are processed by the payment providers you connect, under their own terms. Cash collected on delivery is handled by the courier you choose and paid out to you as that courier's terms and your settings say. Boneek records these payments but is not a bank and does not hold your money except where a service says so.

Acceptable use

Do not misuse the platform: no attempts to break in, overload it, copy it, send spam, or collect other people's data without their permission.

We may suspend a store or an account that breaks these terms or puts customers, other businesses or the platform at risk. Where we can, we will tell you first and give you a chance to fix it.

Your content and data

What you add to Boneek - products, images, pages, customer and order records - stays yours. You let us store, show and process it only to run the service for you.

How we handle personal information is explained in our Privacy Policy.

Changes to the service

We keep improving Boneek, so features may change. We aim to keep the service available at all times but cannot promise it will never be interrupted.

Closing your account

You can stop using Boneek and close your store or account at any time from its settings. Before you do, you can export your data.

We may end the service for an account that breaks these terms, or with reasonable notice for any other reason.

Liability

Boneek is provided as it is. As far as the law allows, we are not responsible for indirect losses such as lost profits or lost data, and our total responsibility for any claim is limited to the fees you paid us in the three months before it.

Governing law

These terms are governed by the laws of Bangladesh, and disputes are for the courts of Bangladesh.

Changes to these terms

We may update these terms. When a change matters, we will tell you in the admin or by email before it takes effect. Continuing to use Boneek after that means you accept the new terms.

Contact

Questions about these terms: write to support@boneek.ai.