Privacy Policy

Who we are

Boneek provides the platform businesses use to run their stores. This policy covers the information we collect from the people who use the Boneek admin, and the information stores keep about their customers on Boneek.

What we collect

Account details: your name, email address or phone number, password (stored only in a form that cannot be read back) and the business you set up.

What you add to run your store: products, orders, customers' names, phone numbers and delivery addresses, payments and bookkeeping records.

How the service is used: the device and browser, IP address and the approximate location it suggests, pages opened and errors, so we can keep the service secure and working.

Why we use it

To create and secure your account, run your store and the services you turn on, send the codes and messages you ask for, answer support requests, prevent fraud, and improve Boneek.

We do not sell personal information.

Payments and cash on delivery

Card and mobile wallet payments are handled by the payment providers you connect; we receive the result, not full card details. For cash on delivery, the order's delivery details are shared with the courier you book.

Who we share it with

Only with those who need it to provide the service: couriers and payment providers you choose, the companies that host and support our systems under confidentiality, and authorities where the law of Bangladesh requires it.

Cookies

We use cookies and similar storage in your browser to keep you signed in, remember your language and settings, and understand how the service is used. Blocking them may stop the admin from working.

How long we keep it

We keep account and store information for as long as the account is open. After an account is closed we delete or anonymize it, except records we must keep longer by law, such as invoices and tax records.

Your choices

You can see and correct your details in your account, export your store's data, and close your account to have it deleted. You can also write to us to ask what we hold about you.

Your customers' information

A store decides what it collects about its own customers and is responsible for it. Boneek keeps that information for the store and uses it only to provide the service. Customers with questions should contact the store first.

Security

We protect information with encryption in transit, access controls and monitoring. No system is perfectly secure, so please keep your sign-in details safe.

Changes and governing law

We may update this policy and will tell you about important changes. It is governed by the laws of Bangladesh.

Contact

Questions about your privacy: write to support@boneek.ai.